Return and Refund Policy

Last Updated: July 31, 2026

At KozyWears, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.

  • The product is unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • The return request is submitted within 7 days of receiving your order.

Returns that do not meet the above conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Innerwear, socks, face masks, or other personal hygiene products (if applicable).

  • Gift cards or promotional items.

  • Clearance, final sale, or non-returnable items clearly marked on the product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your Order Number

  • Clear photos of the product and packaging

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund, as applicable.

Exchange Policy

If you wish to exchange an item for a different size or eligible product, please contact our customer support within 7 days of delivery.

Exchanges are subject to:

  • Product availability

  • Successful quality inspection of the returned item

If the requested item is unavailable, you may choose a refund (where applicable) or store credit.

Return Process

To initiate a return:

  1. Contact our customer support team with your order details.

  2. Wait for return authorization and instructions.

  3. Pack the item securely in its original packaging.

  4. Ship the product or hand it over to the courier if a pickup is arranged.

Returns sent without prior approval may not be accepted.

Refund Policy

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

  • The time taken for the amount to reflect in your account depends on your bank or payment provider.

If Cash on Delivery (COD) orders are eligible for a refund, the refund will be made via bank transfer, UPI, or another approved payment method after verifying your account details.

Shipping Charges

  • Original shipping charges (if any) are generally non-refundable, unless the return is due to our error, such as receiving a defective, damaged, or incorrect item.

  • If a customer returns an item for reasons other than our error, return shipping costs may be the customer's responsibility unless otherwise stated.

Order Cancellation

  • Orders may be cancelled before they are processed or shipped.

  • Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.

Return Inspection

All returned items undergo a quality inspection before a refund or exchange is approved.

We reserve the right to reject returns that:

  • Show signs of use, washing, or damage caused after delivery.

  • Are missing original tags, labels, or packaging.

  • Do not meet the eligibility requirements outlined in this policy.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

KozyWears

Email: kozywears26@gmail.com
Phone: +91 7678287048

Customer Support Hours:
Monday to Friday
10:00 AM – 6:00 PM (IST)

Our team will be happy to assist you with your request as quickly as possible.