Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with KozyWears. We are committed to delivering your orders quickly and securely. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • During high-demand periods, promotional events, or holidays, order processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.

Shipping Coverage

Currently, KozyWears ships only within India.

We are working to expand our shipping services to additional locations in the future.

Shipping Charges

  • Free Shipping is available on all prepaid orders.

  • Shipping charges for Cash on Delivery (if available) or other special delivery services will be displayed during checkout before payment.

Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Locations: Up to 10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

After your order has been shipped, you will receive a tracking number via email or SMS.

You can use the tracking link provided to monitor the status of your shipment.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions

We appreciate your patience in such situations.

Incorrect Shipping Address

Please ensure that your shipping address, contact number, and postal code are correct before placing your order.

KozyWears is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier may make additional delivery attempts.

If the package is returned to us, additional shipping charges may apply for re-dispatch.

Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of delivery.

Please include:

  • Your Order Number

  • Photos of the package and damaged item(s)

  • A brief description of the issue

Our team will investigate and work toward a suitable resolution.

Lost Shipments

If your shipment appears lost or has not been delivered within the expected timeframe, please contact our support team. We will coordinate with our courier partners to investigate the shipment and assist you accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: kozywears26@gmail.com
Phone: +91 7678287048

Our customer support team is available Monday to Friday, 10:00 AM – 6:00 PM (IST) to assist you.